Our expat health insurance documents are visa compliant by default, so most customers don't need any changes. We only update the visa compliance confirmation letter when the authorities specifically request it, for example to show a specific end date, a longer coverage period, or a passport number. We can't add your address to any document or list coverage that your policy doesn't include.
Do I need to update my expat health insurance documents for my visa application?
You don't need to update your expat health insurance documents for a standard visa application. Our documents are designed to meet visa requirements and are regularly accepted by immigration authorities. Your Visa & immigration letter, which may have a local title depending on the country you're applying in, states 12 months renewable coverage by default. The authorities accept this for visas that require 12 months of coverage or less, and typically also for longer stays, because "renewable" means your coverage continues after the first 12 months. We only change a document when the authorities specifically request it.
Can you show a specific end date on my visa compliance confirmation letter?
We can only replace the standard "12 months renewable" wording on your Visa & immigration letter with a specific end date if the authorities have specifically requested one.
Please confirm with the authorities that they need a fixed end date before you request the change, and share their letter or email with your request if you have one. Because we make this change manually, it can take a few business days to receive your revised letter.
Can my visa compliance confirmation letter show more than 12 months of coverage, such as 18 or 24 months?
We can update your Visa & immigration letter to show a coverage period longer than 12 months when the authorities ask to see coverage for your full stay. We can match the period the authorities request, as long as you're eligible for our expat health insurance for that whole period. The evidence we need depends on the length of the coverage period:
Up to 18 months: Evidence from the authorities isn't required, but sharing their letter or email helps us process your request.
More than 18 months: You need to share evidence that the authorities require this coverage period, such as their official list of requirements or a letter or email from them.
Because we make this change manually, it can take a few business days to receive your revised letter.
Can you add my passport number to my visa compliance confirmation letter?
We can add your passport number to your Visa & immigration letter if the authorities have specifically asked for it. A passport number isn't normally required, so please confirm with the authorities before you request the change, and share their letter or email if you have one. Because we make this change manually, it can take a few business days to receive your revised letter. You can contact our support team for more assistance or additional resources.
Can my Visa & immigration letter list coverage that my expat health insurance doesn't include?
Your Visa & immigration letter can only list coverage that your expat health insurance policy includes, and we can't update any document to show benefits your policy doesn't provide. The visa compliance confirmation letter already lists the insurance requirements your policy meets for your visa application.
Can I add my address to my insurance documents?
We can't add your address to your expat health insurance documents. Your address doesn't appear on any expat health insurance policy documents, receipts, or invoices.
If you need to verify your address, you can use one of these documents instead:
You can use your residence registration.
You can use a home insurance policy.
You can use a utility bill or a phone bill.
You can still use your expat health insurance invoices for accounting purposes, together with your bank's transaction statements.