Feather

Learn how to sign in to your Feather account and start a conversation from the Support tab, the Account tab, or a specific policy.

How to start a conversation from your Feather account

Updating the email address on your account

Learn how to manage your email communication preferences in your account, including events, promotions, payment reminders, and more.

Managing your communication preferences

Which payment methods you can use at checkout when buying a policy, and how to use SEPA direct debit for recurring payments.

What payment methods can I use when purchasing a policy?

How do I update the payment method on my account?

We offer bonuses through our referral program or other promotions - here's how they work.

How do I use a promo or referral code to receive a cash back bonus?

This article gives some troubleshooting tips if you are having issues using the Feather website

Website troubleshooting tips

If your active or expired policies aren't showing in your account, you're likely signed in with a different email address than the one used to buy the policies. Here's how…

Why can't I see my active or expired policies in my account?

Learn how to tell if an outstanding balance is blocking you from canceling a policy, signing up, or submitting a claim, where to check it, how to settle it in…

Why am I blocked from canceling, signing up, or submitting a claim, and how do I settle an outstanding payment?

Learn how to request account deletion, why some requests may be blocked, how we process deletion requests, and the legal reasons we may need to retain some of your data.

How to delete your Feather account

This article explains why payments can fail, how automatic and manual retries work, and what to do if your payment cannot be completed.

Why did my payment fail and how do retries work?

Learn how to access your billing history, understand your payment schedule, and download receipts or proof of payment for your policies.

Billing history and payment receipts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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