Expat health policyholders on the Newcomer plans can use the video doctor service to have virtual consultations with general practitioners or specialists without a copay fee. Basic plan holders have one free consultation per year, while premium holders have two. Users must complete an online booking form with their policy details and appointment preferences. The service is available for new medical conditions after the waiting period, and users pay the invoice upfront before submitting for reimbursement.
How can expat health policyholders use the video doctor service?
Expat health insurance policyholders on the Newcomer plans can access virtual consultations with general practitioners and specialists through the video doctor service. Consultations through this service have no €25 copay fee.
How many video doctor consultations are included in expat health plans?
The number of included video doctor consultations depends on the expat health Newcomer plan:
Basic plan holders receive one free consultation per year.
Premium plan holders receive two free consultations per year.
What steps do I need to follow to book a video doctor appointment?
To book a video doctor appointment:
Visit the MD Medicus website using the video doctor appointment link.
Complete the questionnaire providing your expat health policy number, medical issue description, preferred language, email address, and preferred date and time for the appointment.
You will receive a confirmation email from MD Medicus with the appointment link and details.
What happens after I complete a video doctor consultation?
After your appointment, MD Medicus will send you an online invoice. You must pay the invoice in full before you can submit it for reimbursement. To submit your claim, log in to your Feather account and upload a copy of the paid invoice through the claims portal.
Your consultation costs will be reimbursed according to your policy coverage.
Who is eligible to use the video doctor service under expat health insurance?
Eligibility requirements include:
The medical condition must be new and started after your insurance coverage began.
Pre-existing conditions and routine checkups are not covered.
You must be outside the 31-day waiting period after your policy starts.